Frequently Asked Questions
Everything you need to know about shopping with Reebok EU.
What are your shipping options and delivery times?
We offer standard and express shipping across the EU. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days depending on your location.
How can I return an item and what is the return policy?
You can return any unworn items within 60 days of receipt for a full refund. Simply use the prepaid return label included in your package or generate a new one via our online returns portal.
Which payment methods do you accept?
We accept a wide range of payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, and Klarna for flexible 'buy now, pay later' options.
How do I find the right size for footwear and apparel?
Each product page features a detailed 'Size Guide' button. We recommend measuring your foot length for shoes or chest/waist for apparel to match against our specific EU sizing charts.
Can I track my order once it has been placed?
Yes, as soon as your order ships, you will receive an email confirmation containing a tracking link. You can also track your status directly through your Reebok account dashboard.
Are Reebok products covered by a warranty?
Yes, all our products are covered by a legal warranty against manufacturing defects. If you believe your item is faulty, please contact our customer service team with photos of the issue.